Sunday, November 10, 2013

Too much of a 'good' thing ? DON'T skip ad !

Facebook introducing autoplay video is an interesting development (read here)

This has game changing potential for the industry. As COO Sheryl Sandberg says , in terms of audience sizethis could be like a Super Bowl every day !  It needs to be done right of course , both from user experience and advertising POV.

Personally I feel we may have taken permission marketing just a little too far , especially with video ad Opt Out's. The free internet began unwittingly during Web 1.0. It has since  gone on to become a one way street.

Efforts at monetization by charging for access have panned out unsurprisingly : 'quality' content  with high perceived value and scarcity, stuff like Business and Sports  , can be put behind a pay wall but in a limited way mostly. Where inroads have been made , hybrid, limited- free-access is the dominant mode.

As irreversible as the free internet process is ,  there's scope to extract  higher advertising value from all those eyeballs by easing off the self-imposed sanctions just a little bit. Would audiences really mind watching a 30 second advert before a You Tube video ? Or having a display ad take up half their Facebook screen for a minute? We know the probable answer. But a couple of things have to be in place.

First, 'perceived value' is the operative word.  Users need to be informed and reminded of the value provided to them for free. It's become a blind spot that's taken for granted. And they need to be told of the costs involved. And, yes, also reassured that it'll lead to an even better usage experience.

Which takes me to the second point. The wider industry has to get it right on their part too. Sites  should continue to improve the user experience in terms of features , minimize intrusiveness , maximize product relevance, optimize for access device etc all of which is simple from a technical point of view. Advertisers and agencies should maximize  ad 'quality' the best they can. 

Once the benefits are seen by all concerned - user, site and advertiser / agency - we'll find it to be a  much smoother  roll out than we may presume now. I suspect all this will start to happen soon enough. 

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